processing time

How long does it take to process refunds?

If for any reason you are due a refund from Melcom Now, your refund will be processed and  credited between 7 -22 working business days from the processing date.

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    • How do I get refund on my prepaid orders when they are cancelled?

      Cancelled prepaid orders will be refunded to the the customer's Momo wallet or credit or debit card balance. Please note, refunds to credit/debit cards may take up to 30 days depending upon the bank it was issued by.

    • How long will delivery take?

      Delivery time varies based on products ordered and your address . All orders will be delivered within 45 minutes to 90 minutes after the order is placed. This excludes peak time and surge periods.

    • FAQ

      Queries Answers What is melcom Now Melcom Now is a mobile application that allows users to order food,groceries and household essentials from local Melcom stores near them and have them delivered to their doorstep. The app typically hosts selected ...

    • Where are stores and when are they open?

      Melcom Now is currently available in the following stores; Melcom plus north kaneshie,Melcom Labone mini,Melcom Achimota,Melcom Temaplus,Melcom Baatsona,Melcom Airport Kas,Melcom Spintex Mall,Melcom Nankrom, Melcom Dome Mini and Melcom ...

    • What Happens if I am not home at the time of delivery?

      Our customers are updated in realtime on status of their order to prevent such occurrence. If you are going to be absent during delivery period then we advise you use the "delivery instructions" to prevent cancellation.