Is there a minimum order value?

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• How do I track my order?

  You can track your order by opening the ‘track my order’ pop-up notification. Or track your order by going to “My Profile,” then select “Your Orders”, then track your preferred order.

• What kind of products can I order?

  You can order by choosing from a wide range of menus or grocery products, including fresh produce,drinks, dairy items, packaged goods, and other household essentials.

• Are there any delivery charges?

  Delivery charges may vary based on the distance and order value. Some orders may qualify for free delivery; please refer to the promo banners in the app for specific details or contact support through any of our channels.

• How does the delivery process work?

  Once you choose location to place an order, the app uses your location to show you the nearest Melcom stores.You then select the nearest store and process to place the order. A delivery person then picks up your order and delivers it directly to your ...

• How can I give feedback about my experience?

  Your feedback is valuable to us. You can rate and review your order experience in the app or contact customer support with any specific feedback.